Q. Is ordering online secure?
A. Yes, absolutely! At Neon Gadgetz, we take your privacy and security very seriously. All your personal and payment details are kept 100% confidential and protected. Our team is trained to handle your information securely, and we never share your data with anyone. If you have questions, feel free to reach out at albaseer.com@gmail.com.

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Q. How do I place my order?
A. It’s super simple!

1. Click on the product you love.

2. Tap the “Add to Cart” button.

3. Want to add more? Repeat for other items.

4. Go to your Cart from the top menu.

5. Click “Proceed to Checkout.”

6. Fill in your details and confirm the order.

7. Hit “Place Order” — and you're done!
   You'll receive a confirmation via WhatsApp/SMS. We offer Cash on Delivery (COD) all over Pakistan.

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Q. How do I cancel an order on Neon Gadgetz?
A. You can cancel your order during the confirmation call we make before dispatching. If you miss that, just contact us via email or WhatsApp as soon as possible.

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Q. What is your return policy?
A. We offer a 7-day hassle-free return policy. For full details, please visit our [Return Policy page].

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Q. What is your refund policy?
A. If your product is eligible for a return, you’ll receive your refund within a few working days after we receive the returned item. Check our [Refund Policy page] for full info.

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Q. What is your shipping cost?
A. We offer Free Shipping across Pakistan — no hidden charges.

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Q. Which courier service do you use?
A. We ship using M&P, TCS, and Leopards Courier Services, depending on your location.

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Q. How long does delivery take?
A. Orders are usually delivered within 2–4 business days after the confirmation call.

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Q. What if a product is out of stock?
A. If your desired item is out of stock, you can contact us via WhatsApp or email at albaseer.com@gmail.com to check availability or place a pre-order.